Refund Policy

For automatically renewed subscriptions, users may request a refund within 48 hours of the renewal charge, provided they have not used the service during the new period. An email reminder is sent 3 days before billing. Users may cancel at any time under Account > Subscription; access continues until the end of the paid period, with no refund for the remaining period.

Regardless of the refund window or usage level, a full refund applies to duplicate or incorrect charges; transactions not authorized by the user (identity verification may be requested); or a WASIS-side outage that prevents access to or use of the service and is not resolved within 5 business days of receiving the report.

Requests outside the refund window or after service usage in the new renewal period; dissatisfaction with publication outcomes (readiness scores and journal recommendations are guidance only and do not guarantee acceptance by any journal); accounts restricted or terminated for violating the Terms of Service, such as plagiarism or fabricated data; and third-party administration or payment gateway fees, if any. The full-refund exceptions above still apply.

Submit your request through Contact Support or email wasis@sinarresearch.com, including your account email, invoice number, and a brief reason. A response will be provided within 2 business days.

Approved refunds are returned to the original payment method: credit/debit cards within 7–14 business days, e-wallets within 1–3 business days, and bank transfers/virtual accounts within 3–7 business days to an account confirmed by the user. Exact timing depends on the payment provider. Pro access is deactivated after the refund is processed, and manuscript data is deleted in accordance with the Privacy Policy.

Purchases through Institutional Access are governed by their respective written agreements or invoices, rather than this policy.

Changes apply to purchases made after the update date. Earlier purchases remain governed by the policy in effect at the time of the transaction.